Terms and Conditions of Yodobashi Camera CO., LTD. for Overseas Online Customers

  • Welcome to Yodobashi Camera.

  • 1. General

    We deliver our product solely on the basis of these Terms in the version in effect at the time of order. We do not acknowledge terms set by the buyer that conflict with or deviate from these Terms.

  • 2. Orders

    You submit an order in our web shop by (1) adding our product to the shopping cart, (2) entering your delivery and payment information as a guest user of Yodobashi.com, (3) confirming the correctness of your information, and (4) clicking on the “Order” button in the last step. When the products are temporarily not available, you have the option to cancel your order

    You submit a binding order when completing the online ordering process by entering the required information and clicking the “Order” button in the last step. Once you send your order, we will send you an email that confirms receipt of your order and lists the order details (order receipt). With this order receipt, you will also receive all customer information, which you should print and file. This order receipt does not constitute acceptance of your offer, but is only meant to inform you that we received your order. The contract is only concluded when we charge to your PayPal account.

    We reserve the right to reject your order, if you order too many products in one or multiple orders.

  • 3. Delivery

    Shipping is made by DHL from our warehouse in Japan, and thus shipping to the countries to which DHL does not provide delivery service is not available. In addition, this site is for overseas customers only and we do not ship to locations in Japan through this site.
    For orders form Japan please order directly at yodobashi.com
    Shipping fees and delivery times vary depending on destination selected.
    Only as a guide, service fees and levels are:

    Destination Delivery Time Shipping Fee
    (per one book)
    1Korea, Taiwan2 to 3 business daysUSD $11.00
    2China, Hongkong, Macau2 to 3 business daysUSD $10.00
    (AP1: Indonesia, Singapore, Thailand, Philipine, Vietnam, Malaysia)
    2 to 3 business daysUSD $11.00
    4Australia, Newzealand, Rest of AP3 to 6 business daysUSD $34.00
    5United States, Mexico, Canada2 to 3 business daysUSD $30.00
    6European Union2 to 3 business daysUSD $28.00
    7Rest of Europe (excluding Russian Federation)3 to 4 business daysUSD $36.00
    8South America3 to 4 business daysUSD $49.00
    9Africa, ME, West Asia2 to 4 business daysUSD $49.00

    Please check the actual Shipping Fee in ordering process.

    Customs fees and duties that may apply in the destination country (including but not limited to, DTU charge to DHL if DHL requests you to pay such charge) are the responsibility of the customer. Please note that the time for customs clearance can vary from country to country and shipment to shipment. Yodobashi Camera is not responsible for packages that are held up in local customs. Also, Yodobashi Camera is not responsible for damages on the package or the product occurred during delivery or by the inspection at the customs.

    We will ship the product after we confirm the payment from you.

    We make an effort to inform you about delivery dates of our products to the best of our knowledge. We cannot guarantee the information given in relevant catalogs or on our website. In cases of force majeure and other unpredictable, unusual circumstances that are beyond our control, delivery times may be delayed by a reasonable period. If delivery becomes impossible or unacceptable, we are freed from the obligation to deliver. We are not liable for delay or failure of delivery, if we completed delivery process reasonably required to us. In no way can damage claims be derived from a delay in delivery or our failure to deliver.

  • 4. Returns

    You cannot return the product, unless the product is defective and unless you claim the return in accordance with 8 below.

  • 5. Prices

    Prices apply as shown in the website’s shopping cart at the time of your order (errors and omissions excepted). All prices shown are consumer list prices and expressly exclude applicable sales tax, value added tax (VAT), shipping fees, and customs fees if applicable.

  • 6. Payment Methods

    Our website accepts only PayPal. Your account will be charged once your order has been submitted.

  • 7. Reservation of Proprietary Rights

    The shipped products remain the property of Yodobashi Camera until you completed the payment by PayPal or credit card company you registered to your PayPal account receiving the payment from your bank account.

  • 8. Warranty for Purchases on our Site

    In case of defects caused by Yodobashi Camera, we will replace the products. In case of a replacement, you must contact our customer service center (described at the end of the Terms) via email in 14 days after you receive the product and ask the procedure for a replacement. If we are not able to provide a replacement, our customer center will guide the procedure for refund.

    All claims for damages, regardless for which reason, but in particular claims for damages arising from the use of our products are expressly excluded, except for cases in which these damages obviously arise from willful action or gross negligence of Yodobashi Camera. In case damages arise from our willful action or gross negligence, our liability is limited to the foreseeable damage, which is usually limited to the purchase price of the ordered product.

  • 9. Disclaimer of Warranties for Website

    You assume total responsibility and risk for your use of the site. The site is provided "as is" without any warranties, representations or endorsements of any kind, either express or implied, including, without limitation, (a) any warranties of title, merchantability, fitness for a particular purpose or non-infringement, (b) any warranties of compliance with government regulations, and (c) any warranties that material, products and services of the site will be uninterrupted, timely, secure or error-free, that any of the foregoing is free of viruses and other harmful components, that defects in any of the foregoing will be corrected, that results obtained from use of the foregoing will be accurate or reliable, that the quality of any material, products, or services purchased or obtained through the site will meet your expectations. Yodobashi Camera shall not be liable for any cost or damage arising either directly or indirectly from your use of the site. Any material downloaded or otherwise obtained through the use of the site is done at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results from the downloading of any such material.

    It is your responsibility to check whether importation or use of the product or use of this site complies local laws. Yodobashi Camera is not responsible for any damages caused by any breach of local laws.

  • 10. Limitation of Liability

    In no event will Yodobashi Camera or any of its directors, officers, employees or agents be liable under any contract, negligence, strict liability or other legal or equitable theory under these Terms for any (a) special, incidental, consequential, or indirect damages, (b) loss of profits or business, interruption of business, lost or corrupted data, programs or information, and the like, (c) cost of procurement of substitute software, material, goods or services, or (d) claims attributable to interruptions, delays, errors, omissions or other inaccuracies of the site and/or material downloaded through the site; even if Yodobashi Camera or its authorized representatives have been advised of the possibility of such damages. Notwithstanding the above, Yodobashi Camera does not limit or exclude any liability the limitation or exclusion of which is prohibited by law. In such cases, liability of Yodobashi Camera is limited to the least extent required by law.

  • 11. Site Information and Links

    Information on or accessed through this site may be transmitted through media that are beyond the control of Yodobashi Camera and its affiliates. Accordingly, Yodobashi Camera is not liable for the failure, delay, interruption or corruption of any information transmission.

  • 12. Access to Yodobashi.com

    Yodobashi Camera is not responsible or liable for your username or password or the use or nonuse of it. It is your sole responsibility to control, authorize and monitor the password and access to Yodobashi.com and to your profile information. You grant Yodobashi Camera and its agents the right to store, monitor, transmit, retrieve and use your profile information in connection with the site operation.

    You are solely responsible for all activity on your account(s) and for the security of your computer systems. You agree to indemnify and hold Yodobashi Camera harmless for any improper or illegal use of your account(s), including but not limited to illegal or improper use by someone who has received permission to use your account(s). Your account(s) is / are subject to termination if you or anyone using your account(s) violates these Terms.

  • 13. User Representation

    You warrant that you are at least 18 years old and possess the legal right and ability to agree to the Terms

  • 14. Indemnification

    You agree to defend, indemnify and hold harmless Yodobashi Camera, its affiliates, licensors, licensees and their respective directors, officers, employees, and agents from and against all liabilities, claims, damages, and expenses, including attorneys' fees, in connection with your use of the site, or your violation or alleged violation of the Terms.

  • 15. Termination

    You agree that Yodobashi Camera has the right at any time, in its sole discretion, with or without notice to you, to (a) modify or discontinue, temporarily or permanently, the site (or any part thereof), (b) deactivate or delete any of your passwords and accounts, and all related information and files in your accounts and/or bar any further access to such information and files, (c) terminate your right to access the site, and (d) terminate any individual contract. You agree that Yodobashi Camera shall not be liable to you or any third party for any of the foregoing.

  • 16. Privacy Policy

    Collection, processing, and usage of personal information is in accordance with the applicable law.

    Personal information is shared with third parties exclusively for the purpose to process your order and limited to the necessary minimum. When submitting your order, you agree that Yodobashi Camera is allowed to save and use your personal information in accordance with our Privacy Policy.

  • 17. Miscellaneous

    Place of fulfillment is Kawasaki, Japan. These Terms constitute the entire agreement between you and Yodobashi Camera governing the use of the site. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, that provision shall be deemed severed from this agreement and shall not affect the validity and enforceability of any remaining provisions. Any failure by Yodobashi Camera to enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. These Terms shall be governed by and construed in accordance with the laws of Japan without regard to the conflicts of law provisions thereof and without regard to the United Nations Convention on Contracts for the International Sale of Goods. You expressly agree that the Tokyo District Court shall have exclusive jurisdiction for the first instance over any dispute in connection with the use of the site.

    Version Aug 2016

    Yodobashi Camera CO.,LTD.
    3-20-1 Kitashinjuku
    Shinjuku-ku, Tokyo 169-8585

    Customer service center:
    Phone: +81-3-3362-1010
    Service hours: 9:30 a.m. – 10:00 p.m. Japan Standard Time