FREQUENTLY ASKED QUESTIONS
Will I recieve an order confirmation?
Upon successful placement of your order, you will receive an automatic acknowledgement of receipt via email. In case you do not receive the order confirmation, please contact us at firstname.lastname@example.org
Is there an order limitation?
We reserve the right to reject your order, if you order too many products in one or multiple orders. For more information see chapter 2 “Orders” of our Terms and Conditions.
Are the products I select always deliverable?
We must confirm stock is available before your order is successfully accepted. In case we cannot fulfill your order, our customer service center will inform you.
How can I place an order?
Please place your order here. Before you order, be sure to check Term and Conditions. If you would like to learn more about order processing, please check chapter 2 “Orders” of Terms and Conditions.
Which countries do you deliver to?
We deliver your items with DHL. Possible delivery regions and countries depend on DHL's service area. Please contact us if your delivery country is not included in the dropdown list in the shopping cart.
Will I have to pay customs or charges for my order?
In the final invoice we can only include the item price and delivery fee. Depending on the destination country you have to pay an additional charge. For example tariffs, taxes and other customs fees. For more information, please check the Chapter 3 “Delivery” and Chapter 5” Prices” of Terms and Conditions and check with your national customs.
SHIPPING AND DELIVERY
How long will it take for my order to be delivered?
Delivery times and dates are different from country to country. For more information check chapter 3 “Delivery” of Terms and Conditions.
Will I receieve a notification once me order is dispatched?
DHL delivery service will inform customers via e-mail when DHL ship the order. Depending on the destination, DHL e-mail service might not be available.
What do I do if my package does not arrive?
Delivery times and date is different from destination country and transportation situation. If your scheduled delivery time has been exceeded significantly, please contact us. Please check the scheduled delivery time in the Chapter 3 “Delivery” of Terms and Conditions.
CONTACT AND CUSTOMER SERVICE
Who can I contact if I have a question relating to the order?
Please contact us if you have any questions. For example if your delivery country is not included in the dropdown list in the shopping cart.
What payment options do I have?
Payment is only available by PayPal. For more information please check chapter 6 “Payment” of Terms and Conditions.
Is there a maximum order quantity?
We reserve the right to reject your order, if you order too many products in one or multiple orders. For more information please see chapter 2 Orders of Terms and Conditions
RETURNS AND EXCHANGE
Can ordered goods can be exchanged?
Exchange of goods is not available. If our commodity is defective, we will deliver a new one. If we could not provide a new one, our customer service center will inform you. For more information please check chapter 8 “Warranty for Purchases on our Site” of Terms and Conditions.
What can I do if I don't like what I ordered?
The returning of goods is not available. If our commodity is defective, we will deliver a new one. If we cannot replace it with a new item, our customer service center will inform you. For more information please read chapter 8 “Warranty for Purchases on our Site” of Terms and Conditions.
DATA PROTECTION AND SECURITY
Is the transmission of my data secure?
We provide our service via SSL communication.
What does SSL encryption mean?
SSL communication is a technique of secure communication on the Internet. By encrypting the communication data, you can prevent eavesdropping and tampering of data by a third party.